Frequently Answered Questions

How Long Does It Take to Deliver My Ring?

We offer free shipping across Australia. Each ring is custom-made to order and typically takes 4–5 weeks for manufacturing, quality checks, diamond certification verification, and fully insured delivery to your doorstep.

Can I Make Changes to an Existing Ring Design?


Yes. You can request minor customisations by emailing contactus@southernstardiamonds.com.au with your reference images or design changes. Minor edits are complimentary if requested before manufacturing begins. Changes involving additional gold weight or side diamonds may incur a small extra cost, which will be shared for approval beforehand.

How Does Financing Work?

We offer multiple payment and financing options at checkout for Australian customers. If you need additional assistance, feel free to contact us at contactus@southernstardiamonds.com.au and our team will help find a suitable solution.

Will My Ring Look Exactly Like the Pictures?


Yes. Your ring is crafted exactly as shown in the product images. Before manufacturing begins, we also share detailed CAD designs for approval to ensure every detail matches your expectations.

What If I’m Unsure About My Ring Size?

We provide an easy ring size guide to help you measure accurately at home. We also offer complimentary ring resizing within 30 days of delivery for customers across Australia.

Does the Ring Come With a Certificate?


All lab grown & natural diamonds & gemstones come with an official diamond certification. The ring itself includes a hallmark stamp for metal authenticity. You can also add an independent jewellery appraisal certificate for insurance purposes at an additional cost of $130 AUD.