Shipping & Delivery
Delivered with the Care
Your Diamond Deserves
At Southern Star Diamonds, every piece is crafted with precision and delivered with exceptional care. We are committed to providing a seamless, secure, and reliable shipping experience across Australia.
Free Shipping
Complimentary on all Australian orders
Fully Insured
100% insured in transit, every order
Signature Required
Safe delivery, always confirmed
Real-Time Tracking
Track your order every step of the way
Our Promise
Complimentary & Insured Shipping
We offer free shipping across Australia on all orders — because a purchase of this significance should never come with a shipping fee.
- All shipments are fully insured until delivery
- Jewellery is packed in secure, tamper-proof packaging
- A signature is required upon delivery to ensure safety
Before We Ship
Order Processing Time
When can you expect dispatch?
- Ready-to-ship pieces are dispatched within 1–3 business days
- Made-to-order and customised jewellery requires 10–20 business days
- Once dispatched, you will receive a tracking link via email
After Dispatch
Delivery Timelines
Estimated delivery times after your order has been dispatched:
Sydney, Melbourne, Brisbane, Perth
2–4 business days
Other Regions
3–6 business days
Remote Areas
Delivery times may vary by location
International
Varies by destination — calculated at checkout
Delivery timelines may vary during peak seasons or due to unforeseen delays beyond our control.
Important
Shipping Guidelines
To ensure smooth and secure delivery of your order, please note the following:
- Please provide a complete and accurate shipping address
- A recipient must be available to sign for the package
- We do not deliver to P.O. Box addresses
Worldwide
International Shipping
We offer international shipping on select orders. Please contact us before placing an international order so we can confirm availability and requirements for your country.
- Shipping charges will be calculated at checkout
- Customers are responsible for customs duties, taxes, and import charges
- Delivery timelines vary based on destination
After-Care
Repairs & Service Shipping
- Customers are responsible for shipping items to us for repairs or resizing
- Return shipping will be covered by us for eligible services
- Additional charges may apply depending on the service required
Stay Informed
Order Tracking
Once your order has been shipped, you will receive full tracking details:
- A tracking ID will be shared via email upon dispatch
- Monitor your delivery in real time through our courier partner
Our Commitment
Delays & Responsibility
While we aim to deliver within the stated timelines, some factors are beyond our control:
- Delays caused by courier services, weather, or external factors may occur
- All shipments remain fully insured until successfully delivered
Have a Shipping Query?
Our team is here to help — contactus@southernstardiamonds.com.au