Shipping policy
We are committed to delivering your diamonds and jewellery safely and securely, wherever you are in the world.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Custom or made-to-order jewellery may require 7–21 business days for production
- High-value diamond purchases may require identity verification before dispatch
2. Shipping Coverage
We offer worldwide shipping through trusted and insured courier partners.
3. Shipping Charges
- Free standard shipping may be offered on eligible domestic orders
- International shipping fees are calculated at checkout
- Express shipping options may be available at additional cost
4. Delivery Timeline
Estimated delivery times:
- Domestic: 2–7 business days
- International: 5–12 business days
Delivery times may vary due to customs clearance, local regulations, or unforeseen delays.
5. Tracking & Insurance
All shipments are:
- Fully insured
- Securely packaged
- Provided with tracking details
Once dispatched, customers will receive a tracking number via email.
6. Customs & Duties
International customers are responsible for any applicable customs duties, import taxes, or regulatory fees imposed by their country.
Southern Star Diamonds is not responsible for delays caused by customs authorities.