Privacy policy
Southern Star Diamonds (“SSD”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information Pwhen you visit our website or purchase from us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party payment providers)
- Order history and preferences
- Any information you provide when contacting us
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
- Browser type and device information
- Pages visited and time spent on our site
- Cookies and usage data - This data helps us improve website functionality and customer experience.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support and respond to enquiries
- Arrange shipping, resizing, and after-sales services
- Communicate important updates regarding your order
- Improve our website, products, and services
- Meet legal and regulatory obligations - We do not sell or rent your personal information to third parties.
3. Payment Information
All payment transactions are handled securely through trusted third-party payment gateways. SSD does not store or have access to your full payment card details.
4. Sharing of Information
We may share your personal information only when necessary with:
- Shipping and logistics partners
- Payment service providers
- IT and website service providers
- Legal or regulatory authorities when required by law - All third parties are required to protect your information and use it only for authorized purposes.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve site performance
- Remember user preferences
- Analyse traffic and usage patterns - You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. While no system is completely secure, we implement industry-standard security measures to safeguard your data.
7. Access & Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate. To do so, please contact us using the details below.
8. Marketing Communications
If you opt in, we may send you updates about new products, offers, or brand announcements. You can unsubscribe at any time using the link provided in our communications or by contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. SSD is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.
10. Changes to This Policy
SSD may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: contactus@southernstardiamonds.com